FREE SHIPPING

 

We strive to make your shopping experience as smooth and effortless as possible. We've listed below some important information that you need to know when placing an order:   

FREE SHIPPING:

To give added value to you, as our customer, we provide FREE shipping.  Once your item is shipped we will send you an email with a tracking number.  

 WHERE DO WE SHIP

We ship to the contiguous United States including Hawaii and Alaska.     

 WHEN WILL I RECEIVE MY ORDER

You may ask when will I receive my order.  The below-captioned information is our estimated times when you will receive your order: 

LOCATION:

THE UNITED STATES                    12 to 30 Business Days

Please note:  We also have a 2-5 day processing time that is not included in the above-captioned days. 

 CUSTOMS FEES

When your item has been shipped we are not responsible for any customs fees, taxes or duties.  When you purchase something from our store you are consenting that package(s) may be may be shipped to you and that you may receive custom fees upon arrival to the United States.   We have nothing to do with customs fees.  It is the responsibility of the purchaser to pay for applicable customs fees, duties, taxes and fees charged by your government.  

 

IMPORTANT WHEN PLACING AN ORDER

Please do not put a P.O. Box address. We will not be able to ship your package to you. You must put a complete regular address.   Also make sure that your address is the same as your credit card company has on file for you.   If you want to have it shipped to another address, please notify your credit card company.  

TRACKING NUMBER

After processing time and when your package is ready to be delivered, we will send to you a tracking number in your e-mail so that you may track your package.   If a week has gone by and you still haven't received a tracking number please contact us and we will follow-up for you.   Sometimes it can take up to 5 business days for this information to be updated.   

 

SHOPPING EXPERIENCE

We want to make sure that you have an enjoyable shopping experience.  If you have any additional questions or concerns please feel free to contact us at supportbilliejeansgifts@bex.net or (877) 237-1017.  

We just want to say thank you and we appreciate your business, and your trust in us.  

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