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Shipping

 

We strive to make your shopping experience as smooth and effortless as possible. We've listed below some important information that you need to know when placing an order:   

SHIPPING:

We have a flat rate shipping charge of $7.95.   If you purchase $99.00 or more shipping is FREE.    If an item can't be shipped we will let you know.    Once your item is shipped we will send you an email with a tracking number.      

DO YOU SHIP WORLDWIDE?

Yes. We provide shipping to countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.    

WHEN WILL I RECEIVE MY ORDER

You may ask when will I receive my order.  The below-captioned information is our estimated times when you will receive your order: 

COUNTRIES' SHIPPING TIMES *Estimated Shipping Time
The United States 10-30 Business days
Canada, Europe 10-30 Business days
Australia, New Zealand 10-30 Business days
Mexico, Central America, South America 15-30 Business days
United Kingdom 10-30 Business days
Switzerland 10-30 Business days

*Please note that this doesn’t include our 2-5 day processing time.

The above-captioned days are our estimated times.  Some countries have a little longer shipping time than what is posted above depending on what country we are shipping to and customs may delay an item.    We prefer mailing packages by ePacket because it's fast but some suppliers don't always ship that way. They use other forms of shipping.  We will ship your item as fast as we can.  

CUSTOM FEES

When you purchase something from our store and after an item has been shipped you acknowledge and consent to being responsible for any customs fees, taxes or duties that may be charged by your government when you receive your package.   Our packages are shipped from China.   

IMPORTANT WHEN PLACING AN ORDER

Please do not put a P.O. Box address. We will not be able to ship your package to you. You must put a complete regular address.   Also make sure that your address is the same as your credit card company has on file for you.   If you want to have it shipped to another address, please notify your credit card company.

We are not responsible for packages that have a wrong address filled out.  We can only go with the address information that you give to us.  So please take your time when filling out your shipping address information.   

TRACKING NUMBER

After processing time and when your package is ready to be delivered, we will send to you a tracking number to your e-mail address so that you may track your package.   If a week has gone by and you still haven't received a tracking number please contact us and we will follow-up for you.   Sometimes it can take up to 5 business days for this information to be updated.   

SHOPPING EXPERIENCE

We want to make sure that you have an enjoyable shopping experience.  If you have any additional questions or concerns please feel free to contact us at supportbilliejeansgifts@bex.net or (877) 237-1017.  

We just want to say thank you and we appreciate your business, and your trust in us.  

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